Gaya Manajemen Konflik Perawat Manajer di Rumah Sakit: Implikasi Manajemen Keperawatan di Masa Pandemi Covid-19
DOI:
https://doi.org/10.30787/asjn.v3i1.878Keywords:
Conflict Management Styles, Covid-19, Nurse Manager, Nursing Management, PandemicAbstract
Latar Belakang: Pandemi COVID-19 telah menyebabkan sebagian besar dunia mulai berpikir secara berbeda. Tantangan dan permasalahan akibat pandemi COVID-19, bila tidak dikelola dengan baik akan berdampak pada keselamatan pasien, keselamatan staf dan berpotensi dapat menyebabkan konflik-konflik terjadi. Artikel ini, menggambarkan gaya manajemen konflik perawat manajer di rumah sakit sebagai implikasi manajemen keperawatan di masa pandemi COVID-19. Metode: Penelitian ini menggunakan tinjauan pustaka PRISMA, melalui database perpustakaan digital yang terhubung dengan berbagai laman publikasi ilmiah melalui kata kunci seperti "manajemen konflik" "gaya manajemen konflik","COVID-19",serta“konflik perawat”. Kriteria kelayakan menggunakan berbagai jenis metode penelitian termasuk metode kuantitatif, kualitatif dan review yang menggambarkan gaya manajemen konflik manajer keperawatan dalam penyelesaian konflik. Hasil: gaya manajemen konflik yang paling dominan digunakan adalah gaya manajemen konflik kompromi, menghindar dan integrasi dengan masing-masing yaitu 23,8%, diikuti oleh kolaborasi 20,6% serta akomodasi dan kompetisi masing-masing 0,04%. Kesimpulan: Implikasi yang dapat dilakukan dalam menghadapi tantangan dan permasalahan akibat pandemi COVID-19 adalah analisa situasi konflik melalui faktor yang mempengaruhi, komunikasi, kolaborasi, dan kordinasi dengan pihak-pihak yang berkaitan sebelum menentukan gaya manajemen konflik yang akan digunakan.
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