Enhancing Internet Interference Complaint Resolution: A Case of Object-Oriented Systems Approach at Kominfo Kota Gorontalo
DOI:
https://doi.org/10.30787/restia.v1i2.1261Keywords:
Design, Object-Oriented, Enhancement, ComplaintAbstract
In order to address and manage complaints arising from disruptions to internet networks or services, especially among various agencies, the Gorontalo City Information and Encryption Communication Service has implemented an information system. This system facilitates the reception, processing, and resolution of complaints from these agencies within the city. Notably, observations reveal potential areas for enhancement within this system, including the lack of comprehensive complaint details upon successful submission by the complainant (client) and the absence of a ticketing system. This study is focused on examining the role of the Object-Oriented System Approach in resolving issues within Kominfo Kota Gorontalo. Employing a descriptive qualitative methodology, the research employed data collection methods such as observation, interviews, and literature review. The findings underscore the efficacy of the Object-Oriented Analysis & Design (OOAD) in effectively addressing the identified challenges within the Gorontalo Office of Communication, Informatics, Statistics, and Encryption.
References
Aman, M. (2021). Pengembangan sistem informasi wedding organizer menggunakan pendekatan sistem berorientasi objek pada CV pesta. Jurnal Janitra Informatika dan sistem informasi, 1(1), 47-60.
Ardiansyah, D. (2021). SISTEM INFORMASI GEOGRAFIS DAN PENGADUAN GANGGUAN JARINGAN PADA DINAS KOMUNIKASI INFORMATIKA STATISTIK DAN PERSANDIAN KABUPATEN KUANTAN SINGINGI. JURNAL PERENCANAAN, SAINS DAN TEKNOLOGI (JUPERSATEK), 4(2), 1131-1141.
Amri, A. (2016). Analisis pemanfaatan teknologi informasi dan komunikasi dalam menunjang terwujudnya Makassar sebagai “smart city”. KAREBA: Jurnal Ilmu Komunikasi, 431-445.
Nento, F., Nugroho, L. E., & Selo, S. (2017). Pengukuran E-Readiness Provinsi Gorontalo Dalam Penerapan Smart Government.
Peraturan Walikota (PERWALI) Kota Gorontalo Nomor 41/PERWALI/BD.2016/41/2016 tentang Kedudukan, Organisasi, Tugas dan Fungsi, Serta Tata Kerja Dinas Komunikasi, Informatika dan Persandian Kota Gorontalo.
Hakim, F., Haerana, H., & Wahid, N. (2022). Pengelolaan Pengaduan Gangguan Internet Pelanggan Indihome Pada Plasa Telkom Witel Makassar. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 3(2), 486-499.
Sutarman. 2012. Buku Pengantar Teknologi Informasi. Jakarta: Bumi Aksara
Azhar, Susanto. 2004. Sistem Informasi Manajemen, Linggar Jaya, Bandung
Alexander F. K. Sibero. 2011. Kitab Suci Web Programming. Yogyakarta: Mediakom
Hakim, F., Haerana, H., & Wahid, N. (2022). Pengelolaan Pengaduan Gangguan Internet Pelanggan Indihome Pada Plasa Telkom Witel Makassar. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 3(2), 486-499.
Braun D., Sivils J., Shapiro A., Versteegh J. 2001. Object Oriented Analysis and Design Team. Kennesaw State University CSIS 4650 - Spring 2001
Jeffrey L. Whitten, Lonnie D. Bentley, Kevin C. Dittman,. 2004. “System Analysis and Design Methods”, 5th edition, McGraw-Hill.
Schmuller J. 2004. Sams Teach Yourself UML in 24 Hours, Third Edition. Sams Publishing. http://www.omg.org Scott W. Ambler,”Th
Arikunto, Suharsimi, dkk. 2012. Penelitian Tindakan Kelas. Jakarta: PT Bumi Aksara
Moleong, 2011, Metodologi Penelitian Kualitatif, Bandung : Rosda
Sugiyono. (2017). Metode Penelitian Kuantitatif. Bandung: Alfabeta.
Tohari, Hamim. 2014. Astah Analisis Serta Perancangan Sistem Informasi Melalui Pendekatan UML. Yogyakarta: Andi.
Whitten, Jeffery L., Lonnie D. Bentley, Kevin C. Dittman. System Analysis and Design Methods. 6th ed. New York: McGraw-Hill, 2004.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Ita Permatahati, Rahmat Taufik R.L Bau, Hermila A, Siti Sabrina Ramadanti Abdul
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
